Customer Success Manager

掲載日 21 August 2026
給与 SGD 64,200 - 88,200 (Annual)
勤務地Singapore
職種 Information Technology
求人番号SG/096711

The Customer Success Manager role manages the complete customer lifecycle, from onboarding and adoption through to expansion and renewal. The position partners with a diverse base of Japanese-speaking customers and collaborates with cross-regional stakeholders to help customers achieve meaningful business outcomes through the company’s software solutions.

Responsibilities

  • Own and manage the end-to-end customer lifecycle for global accounts, including onboarding, adoption, growth, renewal, and churn prevention

  • Lead structured onboarding programmes, ensuring customers are set up for success with clear objectives, milestones, and timelines

  • Build and maintain strong relationships with stakeholders across different regions and time zones

  • Serve as a trusted adviser, providing best-practice guidance and helping customers achieve measurable business impact

  • Monitor customer health, product usage, and engagement trends to proactively identify risks and opportunities

  • Conduct regular business reviews to align on goals, share insights, and drive continuous improvement initiatives

  • Identify expansion opportunities within existing accounts and collaborate with sales or account management teams to support growth

  • Own the renewal strategy and execution to maintain high customer retention rates

  • Gather and communicate customer feedback to internal teams, providing structured insights that contribute to product and service improvements

  • Support the creation of case studies and contribute to best-practice documentation to strengthen broader customer success initiatives

Requirements

  • At least 4 years of experience in Business-to-Business (B2B) consulting, customer success, account management, or a related field

  • Proven post-sales experience in the Information Technology (IT) or Software as a Service (SaaS) industry

  • Experience working with corporate clients, preferably in solution-based or consultative environments

  • Familiarity with customer engagement tools such as Salesforce, Gainsight, or similar platforms

  • Native-level Japanese proficiency for managing customer relationships and business communication

About the company

A technology company providing cloud-based software solutions that support business relationship and customer-information management. Its solutions help organisations centralise, organise, and use business contact data to support collaboration and sales activities.

JAC Recruitment Pte. Ltd.
EA Licence: 90C3026
EA Personnel Name: Takumi Nishikubo
EA Personnel: R26163073

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